Large businesses are run by the state. Smaller ones are privately owned. The privately owned have problems in their way conducting their affairs. Shopkeepers for instance will not have ready change, they will not have all the items one requires so customers have to go from one shop after another to purchase the things they need, instead of being able to buy everything they need from the one shop. Particularly in the case of general stores, the one which is successful is the one which is well supplied, provides discounts - particularly to regular customers and always has the right change. This ensures customer loyalty.
A number of mobile service companies have opened in the past number of years - it has taken them some time to improve their standard of service. But even the improvement is still below international standards.
For instance if someone is regular subscriber and has always paid his bills over several years - that subscriber is treated in the same way as someone who is new. If the subscriber has reached 80% to 92% of their 'credit limit' all outgoing calls are disconnected. What is the incentive for any subscriber to remain loyal to any mobile phone service provider. A person who needs to remain in touch with family and friends will change his mobile service provider the very second his outgoing calls have been blocked. For mobile service operators retaining customers and providing better service in comparison to ones competitors. There is a service which has not been introduced in Pakistan - free outgoing calls to all people to whom one calls to. This then service is extended to the list of people given in the list - in this way the number of subscribers increase several times over.
In Karachi a city of 16 million people, there is room for 12 more mobile phone service providers. This would force existing mobile phone subscribers to do a great deal more. For the present give concessions to regular subscribers by letting them continue with their outgoing calls even if they crossed 100% of their credit limit. The subscri ber will definitely pay at some. Say place the outgoing cut off limit at 150%, this would change a lot. It may appear that mobile service company is going to lose money, but that would not be the case, more people would prefer such service than one which cuts them off at 80% or less.
In the use of the GPRS all the companies have adopted a strange system of chargig for accessing it. With the new phones which nearly all have GPRS the mobile phone service companieas should have their respective methods of charging. None of them are charging on the basis of duration, they are charging the basis of size of the data, which is patently absurd. ISPs simply charge on the basis on the the time consumed for dial-up connections and for broadband they have a fixed amount per month in which one remains logged on 24 hours a day, irrespective of what the data is. There is really no incentive in using GPRS when such a shoddy system has put in place.
The system is flawed because all the information one requires can be downloaded on to the computer, through Infrared or Bluetooth have that information transferred onto the mobile phone. With new technology, thus benefits on GPRS to mobile phone service providers non-esistent. The mobile phone service providers should operate just like ISPs and charge on duration not size of date. Too many benefits and previleges which people in other countries enjoy do not exist simply of terrible marketing and pathetic customer service.
Leaving aside mobile service companies. WiFi is fairly common but does not exist in Pakistan. One cannot access the Internet, because there are no 'Hot Spots' Once cannot open ones laptop and access the Internet for free. Every technological development takes ages to come here, because thousands of committees sit down to check if such things are needed or not. The end result is that particular technological development takes several years to arrive by which time it has become outdated.
A number of mobile service companies have opened in the past number of years - it has taken them some time to improve their standard of service. But even the improvement is still below international standards.
For instance if someone is regular subscriber and has always paid his bills over several years - that subscriber is treated in the same way as someone who is new. If the subscriber has reached 80% to 92% of their 'credit limit' all outgoing calls are disconnected. What is the incentive for any subscriber to remain loyal to any mobile phone service provider. A person who needs to remain in touch with family and friends will change his mobile service provider the very second his outgoing calls have been blocked. For mobile service operators retaining customers and providing better service in comparison to ones competitors. There is a service which has not been introduced in Pakistan - free outgoing calls to all people to whom one calls to. This then service is extended to the list of people given in the list - in this way the number of subscribers increase several times over.
In Karachi a city of 16 million people, there is room for 12 more mobile phone service providers. This would force existing mobile phone subscribers to do a great deal more. For the present give concessions to regular subscribers by letting them continue with their outgoing calls even if they crossed 100% of their credit limit. The subscri ber will definitely pay at some. Say place the outgoing cut off limit at 150%, this would change a lot. It may appear that mobile service company is going to lose money, but that would not be the case, more people would prefer such service than one which cuts them off at 80% or less.
In the use of the GPRS all the companies have adopted a strange system of chargig for accessing it. With the new phones which nearly all have GPRS the mobile phone service companieas should have their respective methods of charging. None of them are charging on the basis of duration, they are charging the basis of size of the data, which is patently absurd. ISPs simply charge on the basis on the the time consumed for dial-up connections and for broadband they have a fixed amount per month in which one remains logged on 24 hours a day, irrespective of what the data is. There is really no incentive in using GPRS when such a shoddy system has put in place.
The system is flawed because all the information one requires can be downloaded on to the computer, through Infrared or Bluetooth have that information transferred onto the mobile phone. With new technology, thus benefits on GPRS to mobile phone service providers non-esistent. The mobile phone service providers should operate just like ISPs and charge on duration not size of date. Too many benefits and previleges which people in other countries enjoy do not exist simply of terrible marketing and pathetic customer service.
Leaving aside mobile service companies. WiFi is fairly common but does not exist in Pakistan. One cannot access the Internet, because there are no 'Hot Spots' Once cannot open ones laptop and access the Internet for free. Every technological development takes ages to come here, because thousands of committees sit down to check if such things are needed or not. The end result is that particular technological development takes several years to arrive by which time it has become outdated.
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